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The customer at the center of attention

Thomas Gelmi knows how our behavior can have a positive influence on the emotional state of our customers Thomas Gelmi about positively influencing the emotional state of the customer (Source: © Uwe Klössing Our decision-making behavior is decisively shaped by emotions. “This means that wherever we want to influence decisions, we need to pay … Weiterlesen »


Successfully learning new behaviors

Thomas Gelmi explains how to discard old behavioral patterns and successfully integrate new skills. Thomas Gelmi on the successful integration of new behaviors Over and over again, people are facing the challenge of successfully mastering conflict situations, for example. Sound conflict management provides them with certain behaviors to make interactions effective. They find it difficult, … Weiterlesen »